Support & Frequently Asked Questions
Review quick answers about our complimentary 50,000 Play Credit register, Wax Stamps, and Account Breaks, or dispatch a direct inquiry to our Georgia Street team.
Frequently Asked Questions
Do Play Credits have any real-world monetary value or cost?
No. Every verified 19+ member receives a complimentary grant of 50,000 Fictional Play Credits upon registration. Play Credits are purely decorative archival counters used to observe interactive specimen mechanics — they cannot be purchased, transferred, or redeemed for money or goods.
How do Wax Stamps and my personal collector shelf work?
Clicking the star emblem on any specimen card, map pin dossier, or player bar marks that title with a botanical Wax Stamp in your browser's local storage (sbl:claims). Your stamped plates appear on the homepage collector shelf and can be filtered in the Specimen Library.
How can I change the conservatory lighting scene or reminder timer?
Visit your Curator Profile to switch between Glasshouse Daylight, Pressed Cedar Parchment, and Rainforest Nocturne, and to adjust your Session Interval Bell between 15, 30, 45, and 60 minutes.
Can an Account Break be lifted early once activated?
No. To ensure our self-exclusion tool is reliable, an Account Break (24 hours, 7 days, 30 days, or 6 months) enforces a strict server-side lock until the UTC expiration timestamp passes. Neither sign-in nor password recovery will function during an active break.
Why does SinBin Lounge require 19+ age verification?
Because our studio is registered in Vancouver, British Columbia, we adhere to the provincial age of majority (19 years of age) and restrict our adult recreational conservatory strictly to visitors aged 19 and older.
SinBin Botanical & Timber Guild Ltd.
- Company Reg:
- BC-1429805 (British Columbia, Canada)
- Address:
- 1075 West Georgia Street, Vancouver, BC V6E 3C9, Canada
- Telephone:
- +1 514 555 0123
- Concierge Email:
- concierge@sinbinlounge.com
- Player Care Desk:
- care@sinbinlounge.com
Dispatch an Inquiry
Submit a message to our Vancouver curators and receive an immediate tracking Reference ID.